Last Updated: February 6, 2024
Welcome to BluRayGuard.com (the “Website”), owned and operated by SVD Ventures (“we,” “us,” or “our”). We are committed to providing exceptional customer service and ensuring your satisfaction with your purchase. Please read the following policy carefully to understand our procedures, conditions, and timeframes for product returns and refunds.
1. Returns
a. Eligibility: We accept returns within 30 days of the date of delivery for eligible items. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that do not meet these criteria may not be eligible for a return.
b. Initiating a Return: To initiate a return, please contact our customer support team at sudhuru331@gmail.com within the specified return period. Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a return authorization and instructions on how to return the item.
c. Return Shipping: You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Please ship the item(s) to the address provided by our customer support team.
2. Refunds
a. Refund Process: Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
b. Refund Timeframe: If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. The timeframe for the credit to appear on your account may vary depending on your bank or credit card issuer.
c. Non-Refundable Items: Certain items are not eligible for refunds, including gift cards and clearance items. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
3. Exchanges
a. Product Exchanges: We do not offer exchanges for different products. If you would like to exchange an item for the same item in a different size or color, please initiate a return following the instructions above, and then place a new order for the desired item on our Website.
4. Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at sudhuru331@gmail.com. Our team is available to assist you with any inquiries and provide further assistance as needed.
5. Address
If you need to return an item, please send it to:
SVD Ventures
B501 Sunflower Flowervalley
Kalyan W
Kalyan (W) MH 421301
India
This detailed refunds and returns policy aims to provide clarity and transparency to our customers while ensuring a fair and straightforward process for handling returns and refunds. We value your satisfaction and are here to assist you with any inquiries or concerns you may have.